Privacy Policy | Koto at The Point
Last updated: 12 May 2025
1. Introduction
Koto at The Point ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.kotoatthepoint.co.uk ("the Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we treat it.
Koto at The Point is part of The Point at Polzeath Group, which also includes The Point at Polzeath and The Point Holidays. Where appropriate, your information may be shared with these affiliated brands to enhance your experience and ensure you receive the most relevant communications.
2. Information We Collect
We may collect and process the following types of personal data about you:
Personal Identification Information: Name, email address, phone number, postal address, or other information you provide when filling in forms on our Site or contacting us.
Technical Data: Your IP address, browser type, time zone setting, location, and other technology on the devices you use to access our Site.
Usage Data: Information about how you use our Site, products, and services.
3. How We Use Your Information
We may use the information we collect from you in the following ways:
To provide and improve our services: Delivering services you request and enhancing your experience on our Site.
To communicate with you: Sending updates, newsletters, offers, and promotional material about our services and those of The Point at Polzeath and The Point Holidays, if you have opted in.
To process enquiries: Responding to your queries, comments, or concerns.
To manage our relationship with you: Managing and processing your bookings or interest in Koto cabins.
4. Legal Basis for Processing Your Data
We rely on the following legal bases for processing your personal data:
Consent: When you have given us clear permission to process your personal data, including for marketing purposes.
Contractual Necessity: When processing is necessary to fulfil a contract (e.g., booking accommodation).
Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services or marketing to existing customers.
5. Cookies
We use Squarespace as our website platform, which automatically sets cookies for website functionality, analytics, and performance. By continuing to use our website, you consent to the use of cookies. For more information, please refer to Squarespace’s Privacy Policy.
6. Sharing Your Information
We will never sell or rent your personal data to third parties. However, we may share your information with:
The Point at Polzeath and The Point Holidays, as part of our group operations, to offer a seamless guest experience and relevant communications across our brands.
Service providers and platforms we use to deliver our services (such as email providers or booking platforms), who are contractually bound to handle your data securely and in compliance with applicable law.
Legal obligations: Where we are required by law to disclose your information, or to protect the rights, property, or safety of Koto at The Point, our customers, or others.
7. Security of Your Information
We use administrative, technical, and physical security measures to protect your personal information. However, no data transmission over the internet or method of electronic storage is 100% secure.
8. Retention of Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including legal, accounting, or reporting requirements.
9. Your Data Protection Rights
Under UK data protection laws, you have the following rights:
Right to access – Request a copy of the personal data we hold about you.
Right to rectification – Request correction of inaccurate or incomplete data.
Right to erasure – Ask us to delete your data in certain circumstances.
Right to object – Object to certain types of processing, such as direct marketing.
Right to data portability – Request that your data be transferred to you or another provider.
To exercise any of these rights, please contact us at: eva@thepointatpolzeath.co.uk
10. Third-Party Links
Our Site may contain links to third-party websites. We do not control and are not responsible for the privacy practices or content of those websites.
11. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Please review this policy periodically to stay informed.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, you can contact us at:
Koto at The Point
St Minver, Wadebridge PL27 6QT
Email: eva@thepointatpolzeath.co.uk
Phone: 01208 869430